UNLABELED RETURN POLICY

Return by mail

To qualify for a return, you must email refunds@unlabeled.com within 14 days of receiving order. 

Items purchased on UNLABELED.com will gladly be accepted for a refund within 14 days from the date of delivery. Merchandise being submitted for returns must be received back in its original form with tags attached to clothing when returned. Clothing must not be worn, altered, damaged, and must be free of any stains, odors, color tanners, pet hairs, or smells including deodorant and perfume or cologne. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. 

Any articles of clothing labeled Sale or Final Sale, are not eligible for returns or credit as they are deemed Final Sale items. 

Should you receive damaged or defective items, contact us within 7 days from the date of delivery and we will gladly process a return or exchange upon further investigation into the matter. 

International returns received later than 45 days from the delivery date will be returned back to the sender.

If you purchased any items using a coupon code, we will accept returns of purchases using coupon codes unless otherwise noted. Please note that the item(s) must be received in their original form, unwashed, unworn and free or odors or stains. 

Returns are easy: Follow the steps below to ensure return protocols

  1. Ensure your items meet all requirements for returns.  We accept returns within 14 days of the delivery date as long as the item(s) is unwashed, unworn and free of any stains or odors. Other exclusions may apply. Final Sale items are not eligible for returns. 
  2.  You may send the items back using USPS. We do suggest using a Trackable service as we are not held liable for parcels that are lost when in transit back to us.  
  3. Once we receive your return your parcel will process within 5-7 business days. A confirmation email will be sent to you to confirm initiation process for your refund. 

Still have questions on returns? See below for our Frequently Asked Questions about processing a return.

Is my item refundable? Items are refundable when the item(s) meet return criteria, however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must not be worn, altered, damaged, and must be free of any stains, odors, color tanners, pet hairs, or smells including deodorant and perfume or cologne. Our full store policy can be read by clicking here. Items labeled Final sale items are not eligible for returns.

Do I have to pay for return postage? Unlabeled is not responsible for return shipping fees. We encourage obtaining a tracking number for your shipment as we are not held liable for parcels that are lost when in transit back to us. 

How long does it take to process my refund? Your refund will be processed within 5-7 days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel is received and process for return initiated. 

When will I see the funds back into my account? Refunds do require roughly 3-5 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will post to your account. Each financial institution does have varying processing times. 

Need further assistance? We're here to help! Send us an email at info@unlabeled.com. You will receive a response within 24-48 hours or call us at 844-686-3536 Monday through Friday from 8am PST - 5pm PST.