Returns
UNLABELED RETURN POLICY
We accept returns on item(s) purchased at Unlabeled.com (that are not marked as final sale) as long as they are in original form (unworn, unwashed, unaltered, undamaged, and with original tags). To start a return, please email refunds@unlabeled.com within 14 days of receiving the order.
RETURNS ARE ONLY ACCEPTED BY MAIL. WE ARE UNABLE TO ACCEPT WALK-IN RETURNS.
Item(s) mailed back to us without first starting a return will not be accepted.
Item(s) labeled Final Sale, are ineligible for return/refund.
International returns received later than 45 days from the delivery date will be returned back to the sender.
If you receive damaged or defective item(s), please email refunds@unlabeled.com within 7 days of receiving the order so we can address the situation and assist you.
Follow the steps below to ensure return protocols
- Ensure your item(s) are eligible for return. We accept returns within 14 days of the delivery date as long as the item(s) are in original form (unworn, unwashed, unaltered, undamaged, and with original tags). Exclusions apply. Final Sale item(s) are not eligible for return/refund.
- When mailing the return package, we recommend using a shipping service with tracking as we are not responsible for shipments that get lost in transit.
- Once we receive your package, we will process the return within 5-7 business days. A confirmation email will be sent once your refund has been processed.
Frequently Asked Questions:
Is my item(s) eligible for return? As long as the item(s) meets our return criteria, it is eligible for return, however some exclusions apply. We accept returns on item(s) purchased at Unlabeled.com (that are not marked as final sale) as long as they are in original form (unworn, unwashed, unaltered, undamaged, and with original tags). To start a return, please email refunds@unlabeled.com within 14 days of receiving the order. All item(s) labeled Final Sale, are ineligible for return/refund.
Do I have to pay for return shipping fees? Yes. We are not responsible for return shipping fees. We recommend obtaining a tracking number for your package as we are not held liable for packages that are lost in transit back to us.
How soon will I get my refund? Returns are processed within 5-7 business days upon receipt of the package. Refunds will be issued in the same form of original payment type, excluding shipping and handling fees. A confirmation email will be sent once your refund has been processed.
When will I see the funds back into my account? Refunds take around 3-5 business days to process however we suggest contacting your financial institution for more information on when the amount will be posted to your account. Each financial institution has varying processing times.
Can I return item(s) purchased with a coupon code? Yes. Item(s) purchased at Unlabeled.com using a coupon code (that are not marked as final sale) can be returned as long as they are in original form (unworn, unwashed, unaltered, undamaged, and with original tags). To start a return, please email refunds@unlabeled.com within 14 days of receiving the order.
Need further assistance? Send us an email and allow 24-48 hours to receive a reply: info@unlabeled.com